Returns & Exchanges

At Avenford Apparel LTD, we want you to feel confident with your purchase. If you are not completely satisfied, we offer a returns and exchanges process subject to the terms below.

1. Return Eligibility
You may request a return or exchange if:

• The item is unused, unworn, and in its original condition
• All original tags and packaging are intact
• The request is made within 14 days of delivery

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items
The following items may not be eligible for return or exchange:

• Items marked as final sale or non-returnable
• Gift cards or promotional items (if applicable)
• Items that show signs of wear, damage, or alteration not due to our error

3. Return Process
To initiate a return or exchange:

1. Contact us at avenford@avenfordapparel.com with your order number and reason for return
2. Our support team will provide return instructions
3. Ship the item back to the address provided by our team

Please do not return items without prior authorization.

4. Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping method, as we are not responsible for lost return packages.

5. Exchanges
If you wish to exchange an item (e.g., for a different size or color), please contact us. Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund instead.

6. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to the original payment method
• Please allow several business days for the refund to be reflected, depending on your payment provider

7. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within a reasonable time after delivery. Include your order number and clear photos of the issue so we can resolve it promptly.

8. Late or Missing Refunds
If you have not received your refund within the expected timeframe, please first check with your bank or payment provider. If the issue persists, contact us for assistance.

9. Contact Information
For all return and exchange inquiries, please contact:

Avenford Apparel LTD
9 Neasham Avenue
Billingham
TS23 3NU
United Kingdom

Email: avenford@avenfordapparel.com
Phone: +44 7857713704

We are committed to assisting you and ensuring a fair and transparent resolution process.